kt99's Privacy Policy

1 Introduction & Scope

kt99 is an online gaming platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy describes what information kt99 collects from users of its website and services, how that information is used, and what measures we take to ensure the security of your data.

By accessing our website kt99.bar or using any of our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy operates in conjunction with our terms and conditions. Both documents together define the legal relationship between us and our users.

2 Information We Collect

kt99 collects information in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide

• Registration Information: Name, email address, mobile number, date of birth, and other details provided at the time of account creation.
• Identity Verification Information: A copy of your national ID card or passport, which may be required for account verification.
• Financial Information: Mobile banking account details (bKash, Nagad, or Rocket number) used for deposits and withdrawals. We do not collect full bank account details or card numbers.
• Communication Information: Messages and details provided when you contact our customer support.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, and device identifier information.
• Usage Information: Which pages you visited, how long you stayed, which games you played, and how you interacted with the platform.
• Log Data: Server logs including error reports, activity duration, and transaction history.
• Cookie Information: Information collected through cookies placed on our website (see section 4 for details).

3 Purpose & Use of Collected Information

kt99 uses your information for the following specific purposes:

3.1 Service Delivery & Operations

• Creating and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Keeping gaming services and related features active.
• Managing your bonuses, rewards, and VIP benefits.

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity.
• Verifying account identity and confirming age (enforcing the 21+ policy).
• Complying with anti-money laundering regulations.

3.3 Customer Support

• Responding to your questions, complaints, and requests.
• Helping resolve technical issues on the platform.
• Operating 24/7 live chat and email support.

3.4 Improvement & Research

• Improving the platform's performance and usability.
• Analyzing user preferences and experience.
• Planning new features and game categories.

3.5 Legal Obligations

Retaining and disclosing information as required by applicable law or regulatory authorities.

4 Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. kt99 uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website. Without them, your login session, security verification, and gaming activity will not work properly. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings. They make your experience more convenient.

4.3 Analytical Cookies

These cookies help us understand how users interact with our platform. The collected data is processed in aggregated and anonymous form.

You can manage cookies through your browser settings. However, disabling cookies entirely may cause some features of the site to not work properly.

5 Sharing Information with Third Parties

kt99 does not sell your personal information. However, we may share certain information in the following circumstances:

5.1 Service Provider Partners

To operate our platform, we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket), software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, and others), and security service providers. These organizations receive only the information necessary to provide their specific services and are contractually bound to comply with data protection obligations.

5.2 Legal Requirements

We may disclose information when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will make reasonable efforts to notify you in advance where possible.

5.3 Business Transfers

In the event of a change of ownership, merger, or asset sale involving kt99, user information may form part of the transferred assets. We will notify you in advance in such cases.

6 Data Security

kt99 employs industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmitted on our site is secured using SSL/TLS encryption technology.
• Data Encryption: Sensitive data stored on our systems, particularly passwords and financial details, is stored using strong encryption algorithms.
• Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality obligations.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Firewall & Intrusion Detection: Our infrastructure uses advanced technology to protect against cyber attacks.

However, no method of transmitting or storing data over the internet is completely secure. While we take all reasonable measures, we cannot guarantee absolute security. If you believe the security of your account has been compromised, please contact us immediately.

7 Data Retention Period

kt99 retains your information for as long as necessary to fulfil the relevant purpose or as legally required:

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Financial transaction data is retained for a specified period in accordance with legal requirements.
• Closed Accounts: Even after an account is closed, relevant information may be retained for a specified period for legal, regulatory, and fraud prevention purposes.
• Customer Support Communications: Support records are retained for a limited period to enable proper assistance with future requests.

Once retention is no longer necessary, we securely delete or anonymize your information so that you can no longer be identified.

8 User Rights

As a kt99 user, you have the following rights over your own information:

8.1 Right of Access

You may request at any time what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any information we hold about you is incorrect or out of date, you may request that it be corrected. Most information can be updated directly through your account settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations, ongoing disputes, or other legitimate reasons.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Opting out of the processing of information used for essential services will mean you are unable to use those services.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.

9 Protection of Minors

kt99 is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We verify date of birth during the registration process. If we become aware that a person under the age of 21 is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please let us know at [email protected].

10 Policy Changes

kt99 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By noting the updated date on this page.
• By sending a notification to your registered email address for significant changes.
• By displaying a notice when you log in to the platform.

If you continue to use our services after the updated policy takes effect, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page periodically.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to our site and speak with us in Bengali or English via 24/7 live chat.

We take all privacy-related requests seriously and will respond as promptly as possible. Maintaining your trust and confidence is kt99's highest priority.